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Terms & Condition

Welcome to Delightful Gifts. Please read the following Terms & Conditions carefully before accessing or making a purchase on our website (https://delightfulgifts.site/). By accessing our website, you accept and agree to these Terms & Conditions.

1. General Conditions

  • We reserve the right to update or change our Terms & Conditions at any time. Your continued use of the website constitutes acceptance of these changes.

  • You must be 18 or older or have consent from your parent/guardian to place an order.

2. Products and Pricing

  • All products displayed are subject to availability.

  • We reserve the right to substitute flowers based on seasonal availability while maintaining the quality and overall appearance of arrangements.

  • Prices displayed on our site are in Malaysian Ringgit (MYR) and include applicable taxes, but exclude delivery fees.

3. Order, Delivery, and Acceptance

  • Orders are processed upon receipt of full payment confirmation.

  • Delivery times provided are estimates. We are not responsible for delays due to incorrect addresses or recipient unavailability.

  • Upon delivery, the recipient or authorized person must verify the product. Claims for incorrect or damaged items must be made within 24 hours.

4. Payment

  • Payments must be made via secure payment gateways provided on the website (credit/debit cards, online banking, e-wallets).

  • We never store your complete card/payment details.

5. Returns & Exchange

  • Please refer to our separate Return and Exchange Policy for details on eligibility, process, and limitations.

6. Privacy

  • Your personal information is processed in accordance with our Privacy Policy, compliant with Malaysia’s Personal Data Protection Act (PDPA).

7. Intellectual Property

  • All content (photos, designs, text) on this website is the property of Delightful Gifts and is protected by copyright laws.

  • You may not reproduce, copy, sell, or exploit any portion of our website without written consent from us.

8. Limitations of Liability

  • We shall not be liable for any indirect, incidental, or consequential damages related to the use of our products or website.

  • Our total liability, if any, shall not exceed the amount you paid for the product in question.

9. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by Malaysian law.

  • Any disputes arising from transactions shall be under the exclusive jurisdiction of the courts of Malaysia.

10. Contact Information

If you have questions about these Terms & Conditions, please contact us at:

  • Email: delightfulgifts@outlook.com

  • Phone: 011-5790 5004

  • Address: NO. 16C, JALAN 50A, SELAYANG BARU, 68100 BATU CAVES SELANGOR MALAYSIA

Thank you for choosing Delightful Gifts.